When disaster strikes, the last thing your customers need is a failed communication channel. While many organizations focus on physical infrastructure, they often overlook the most critical component of their crisis response: the contact center. In this session, UJET will reveal how its modern, cloud-native Contact Center as a Service platform, built on a robust 3x active architecture, ensures continuous availability and reliability, even under the most extreme conditions. We'll also explore how UJET's CRM-first approach and advanced AI deliver unmatched insights and automation, allowing you to not only handle a surge in demand but also provide empathetic, personalized support when your customers need it most. Learn how to transform your contact center from a reactive call center into a proactive omnichannel hub for resilience in challenging times.