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Vasili Triant
Chief Executive Officer,
UJET
As UJET's Chief Executive Officer, Vasili Triant oversees all company operations and strategic initiatives. Triant brings more than 20 years of experience in Telecoms, Unified Communications (UC), and Contact Center industries, having previously served as VP/GM of Contact Center at Cisco, where he achieved the fastest growth in over a decade through a focus on global alliances and enterprise cloud-readiness.
Triant has also held executive-level roles at companies like ShoreTel, LiveOps, and Serenova, where he served as CEO, leading the company through a significant phase of growth and recognition.
Seminar Title
The Unbreakable Connection: Architecting a Contact Center for Zero Downtime in Any Disaster
Seminar Description
When disaster strikes, the last thing your customers need is a failed communication channel. While many organizations focus on physical infrastructure, they often overlook the most critical component of their crisis response: the contact center. In this session, UJET will reveal how its modern, cloud-native Contact Center as a Service platform, built on a robust 3x active architecture, ensures continuous availability and reliability, even under the most extreme conditions. We'll also explore how UJET's CRM-first approach and advanced AI deliver unmatched insights and automation, allowing you to not only handle a surge in demand but also provide empathetic, personalized support when your customers need it most. Learn how to transform your contact center from a reactive call center into a proactive omnichannel hub for resilience in challenging times.
